If your Roblox account has been hacked but you can still log in, sign out every other session, change your password, and set up 2-Step Verification. If you’re locked out, though, you’ll need to contact Roblox Support using the original email address or billing email from your first purchase to try to get your account back. If anything was taken, do it within 30 days, because that’s Roblox’s deadline for help with lost items.
Here’s everything you need to do in the first hour.
How Do I Know My Roblox Account Was Hacked?
Sometimes it’s obvious when your account’s been hacked. But it can often start off with smaller changes, so here’s what to look out for.
- Login Details Have Changed. You’ve been logged out without changing anything and your login details no longer work.
- Items are Missing. These don’t just disappear. If they’re not in your account, it could be a sign someone else traded them away.
- Unfamiliar Login Sessions. Only your own devices should turn up under ‘Devices where you’re logged in’. If there’s one you don’t know, that’s a bad sign.
- Unexpected Security Email. If you haven’t changed any settings but get an email saying your email address was changed, someone else did it.
- Delayed Action Notification. Roblox sends these out when something sensitive is changed from a device it doesn’t know. It’s suspicious if you didn’t change anything.
When you get even one of these, you’ll need to make sure your account’s safe.
What Should I Do in the First Hour?
Acting quickly is vital after your Roblox account gets hacked but you’ll also need to take the right steps. Here’s what you need to do.
1. Use a Device You Trust
If you’ve downloaded a new script, cheat, executor, or free Robux app, avoid using this device. Some of these downloads have malware. Go with one that shouldn’t be compromised, like your phone.
2. Log Out Every Other Session
Still being able to get into your account is a great start. Go to your Settings and pick Security. Scroll down to ‘Devices where you’re logged in’ and click ‘Log Out of All Other Sessions.’ This should force out anyone that’s hacked into your account. We checked this on the website on 11 November 2026 and that’s what the section and the button are called. Roblox’s Session Management page has more on this.
3. Change Your Password
Now you’ll need to change your password to one you’ve never used anywhere else. Roblox puts this under Settings, Account Info, Change Password. You’ll need your current password to do it.
Roblox doesn’t say if a new password logs out other sessions, so make sure you log out the others first and then change your password.
4. Check Your Email and Phone Number
Check both of these to make sure they’re actually yours. You’ll find the email and phone number under Settings, Account Info. If they’ve been changed, change them back.
5. Turn on 2-Step Verification
Setting up 2-Step Verification, if you haven’t already, is a must now you’ve been hacked. It’s under Settings, Security. You’ll need a verified email for this but can then pick email, an authenticator app, or security keys. Roblox recommends the app. Check out its 2-Step Verification help page for more.
6. Save Your Backup Codes
Once 2-Step Verification is on, create backup codes in the same Security section. Put these somewhere safe where a hacker can’t get them.
Roblox changed its recovery rules in March 2026. Lose your 2-Step Verification method now and you’ll need two other ways of proving the account’s yours. So save the backup codes and add a passkey or a phone number (if you’re 13 or over) as soon as you can.
7. Check for a Delayed Action Notification
Roblox sends a Delayed Action notification when something sensitive is changed from a device it doesn’t know. If you get one and it wasn’t you, click “No, it’s not me” to log that session out.
8. Check Your Computer for Malware
Your account could’ve been hacked because malware was installed. Run a full virus scan, restart your computer, and scan again to find anything else. Don’t forget to remove any browser extensions.
9. Contact Roblox Support If Anything Was Stolen
Even when you can get back into your account, items and Robux could have been taken. Contact Roblox Support if this happens. You have up to 30 days to do this to have a chance of getting these back. Roblox’s hacked account page explains this.
10. Tell a Parent If a Card Was Used
A hacker can buy things if you have a saved payment card, so tell whoever owns the card. Contact Support before you dispute the charge with the bank. Roblox says that once a charge is disputed, it can’t refund it.
If the charge was made through Apple, Microsoft, PlayStation, or another app store, you need to go through that store to have it refunded.
I Can’t Log In. How Do I Get My Roblox Account Back?
Roblox’s password recovery tool is a great start here.
- Go to the login page.
- Select forgot password or username.
- Enter the email or phone number used for your account.
- Follow the reset instructions.
The reset goes to the email or phone number that’s on the account right now. Roblox’s I Forgot My Password page has more on this.
If the email associated with your account was changed, the reset won’t reach you, so contact Roblox Support at roblox.com/support instead. There, you can give the first email address added to the account or the billing email from your very first purchase. Roblox says this is still valuable “even if your account has been compromised and the email has been changed.”
On the form, pick your device, then ‘Account Hacked or Can’t Log in’, then ‘Account Hacked’. That’s how it looked when we checked on 11 November 2026.
Tell them what was changed, like the email, password, or 2-Step Verification, and what was lost, like Robux or Limiteds. Keep it short. But Roblox says this “does not guarantee account recovery.”
Replies can be slow too, going by what players say on Roblox’s forum.
How Do I Recover My Roblox Account Without Email?
You can still recover your Roblox account if you’ve added a phone number to it. On the Forgot Password page, pick the ‘Phone’ tab and Roblox sends you a 6-digit code.
Without a phone number, it’ll take more work. The reset tool can’t help, so you’ll have to contact Roblox Support. Try to find purchase receipts, as Roblox says some receipts include the username, and send these to Support, explaining what happened.
Roblox isn’t fully clear on what happens outside of these. Its hacked account page says it “can still explore other options” when there’s no email or card purchase. But its username page says “Without an email, phone number, or purchase history there is no way to recover the account.” So there might not be a way to recover your account.
Can Roblox Give Back My Stolen Items and Robux?
Roblox could get these back for you but it’s not guaranteed.
| What Was Stolen | What Roblox Says |
|---|---|
| Your Account | You have a chance of getting this back once you prove your account ownership. |
| Robux and Avatar Items | It’s possible to get these back if you contact Support within 30 days. |
| Limiteds Traded Away | It’s possible to get these back if you contact Support within 30 days. |
| Items Traded Outside Roblox | Non-recoverable. |
| In-Game Items and Pets | Contact the game’s creator as each game has its own support process. |
| Items Lost in a Ban | You can appeal the ban but nothing’s guaranteed. |
| Card Charges | Roblox might be able to refund these if you contact Support before disputing the charge. App store purchases go to that store. |
Keep in mind that Roblox only returns items “in very limited circumstances,” and you might get these “or the approximate value” back.
Explain your case to Roblox Support if someone stole your Limiteds. Our guides to Roblox Limiteds and how Roblox trading works help with this.
How Do Roblox Accounts Get Hacked?
Most Roblox account hacks start with someone getting a hold of your login details. Sharing account information and filling out online surveys are the most common ways this happens, but there are other methods.
- Free Robux Offers. These claim to give you free Robux by logging in but they’re ways to get your login information.
- Fake Login Pages. These are copies of the Roblox login page made to get your login details.
- Fake Security Emails. These look like emails sent from Roblox but aren’t. Real security emails only come from no-reply@roblox.com.
- Stolen Browser Cookies. Fake links, ‘scripts’, and browser extensions can steal your login cookie. With it, a hacker can get in without your password or 2-Step Verification.
- Quick Login Scams. Someone sends you a code and asks you to enter it to “verify” your account. Entering it gives their device full access.
Our 2025 Gaming Marketplace Scams report surveyed gamers who use trading sites. Phishing links and fake login pages took the accounts of 16.0% of scam victims, with an average loss of $485. Check out our guide to common Roblox scams to find out more and how you can protect yourself against them.
How Do I Keep My Roblox Account Safe After This?
You’ll need to make sure your account’s safe once you have control over it again.
- Add a Passkey. Roblox supports passkeys and these are always worth using. They protect against phishing so set one up as soon as you can. You’ll find ‘Add Passkey’ under Settings, Account Info.
- Use a Unique Password. Having a unique password protects your Roblox account even when accounts on other platforms are hacked.
- Double-check Your Active Sessions - Look at ‘Devices where you’re logged in’ now and then to find any sessions that aren’t you.
- Don’t Share Passwords. Wanting to share passwords with friends is natural but this opens your account to potential hacks if the person you shared them with isn’t careful.
You can also set up Enhanced Protection under Settings, Security. You’ll have to set up a passkey first but it keeps your account as protected as possible.
As a quick guide, make sure you never share your password, browser cookies, 2-Step codes or backup codes with anyone else, and never enter a Quick Login code someone sends you. Old guides tell you to set an Account PIN, but Roblox removed it in November 2024.
FAQ
Can I get my Roblox account back if the hacker changed the email?
That’s possible. But you’ll need to get in touch with Roblox Support using either the original email address or the one used for your first Roblox purchase. This could verify your ownership but it isn’t guaranteed.
Someone says they can get my account back. Should I trust them?
Roblox Support is the only way to get your account back. Roblox Admin staff have an icon next to their name to highlight an official account. Anyone outside of this could be trying to scam you so don’t trust them. Roblox says its administrators “will never ask you for your password.” Adopt Me’s support team also warns that people who offer to help after a hack are usually after your account details.
What happens to the hacker?
Roblox says these accounts, when verified as hackers, will be deleted. Receiving or trading items verified as stolen could also lead to this or a suspension.
Can a hacker sell my account?
Yes but only through third-party websites and marketplaces. Check out our guide to sites that sell Roblox accounts for more information about this. Our 2025 Gaming Marketplace Scams survey also had buyers whose accounts were later taken back by the first owner. So go to Support with your first email if this happens.
