Last Updated: February 22, 2025
1. Introduction
TrustPlay ("we," "us," or "our"), located at Vesterbro 21D, 9000 Aalborg, Denmark, operates an international gaming site review platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
2. Data Controller
TrustPlay serves as the data controller for personal information collected through our service. For privacy-related inquiries, please contact us at contact@trustplay.gg.
3. Information We Collect
3.1 Authentication Data
When you log in through Steam:
- Steam ID and display name
- Profile picture (stored locally and updated every 24 hours)
- Account creation date
- Steam level
- Steam profile URL
- Country/region information (if available)
After Steam authentication, we require:
- Email address (for account verification and communications)
3.2 User-Generated Content
When you interact with our platform, we collect:
- Reviews and ratings you submit
- Helpful votes on reviews
- Comments and feedback
- User preferences and settings
- Giveaway entries and participation data
3.3 Automatically Collected Information
Through our systems, Google Analytics 4, and Facebook Pixel, we collect:
- IP address (used for security and rate limiting)
- Browser type and version
- Device information
- Pages visited and time spent
- Referring websites
- General geographic location
4. How We Use Your Information
4.1 Core Service Functionality
- Account creation and management
- Steam authentication processing
- Email verification
- Displaying user reviews and ratings
- Processing review helpful votes
- Giveaway participation and winner selection
- Newsletter delivery (if opted in)
4.2 Security and Verification
- Preventing fraud and abuse
- Rate limiting login attempts
- Review verification (when necessary)
- IP-based security measures
- Account authentication
4.3 Communication and Marketing
- Sending verification emails
- Newsletter distribution (with consent)
- Giveaway notifications
- Review verification requests
- Important service updates
4.4 Analytics and Improvement
- Analyzing site usage through Google Analytics 4
- Marketing analysis through Facebook Pixel
- Platform performance monitoring
- Service improvement
5. Legal Basis for Processing
Under GDPR, we process your data based on:
- Contract fulfillment (providing our service)
- Legitimate interests (improving our platform, preventing fraud)
- Legal obligations
- Your consent (for newsletter, giveaways)
6. Data Sharing
6.1 Third-Party Services
We share data with:
- Steam (for authentication)
- Google Analytics 4 (for site analytics)
- Facebook Pixel (for marketing)
- Our hosting provider
- SMTP service provider (for email delivery)
6.2 Legal Requirements
We may disclose information when legally required or to protect our rights, privacy, safety, or property.
7. Data Retention
- Authentication data: Until account deletion
- Review data: Indefinitely (unless user requests deletion)
- Giveaway entries: Until account deletion
- IP logs: 1 hour for login attempts
- Email verification records: Until verified
- Newsletter preferences: Until changed or account deletion
8. Your Data Protection Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
To exercise these rights, contact us at contact@trustplay.gg.
9. International Data Transfers
While we operate from Denmark, our service is international. Your data may be processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place for such transfers.
10. Cookies and Tracking
10.1 Essential Cookies
We use necessary cookies for:
- User authentication
- Security measures
- Basic functionality
- Rate limiting
10.2 Analytics and Marketing
We use:
- Google Analytics 4 for user behavior analysis
- Facebook Pixel for marketing purposes
You can control these cookies through your browser settings.
11. Data Security
We implement security measures including:
- Secure data transmission (SSL/TLS)
- Access controls
- Regular security monitoring
- IP-based rate limiting
- Email verification requirements
- Review verification processes
- Local storage of profile images
12. Children's Privacy
Our service is not intended for users under 18. We do not knowingly collect data from users under 18 years of age.
13. Privacy Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify users of material changes through:
- Email notification
- Website announcement
- Notice upon login
14. Contact Information
For privacy-related matters, contact us at:
TrustPlay
Vesterbro 21D
9000 Aalborg
Denmark
Email: contact@trustplay.gg
15. Supervisory Authority
You have the right to lodge a complaint with a supervisory authority, particularly in Denmark (Datatilsynet) or your country of residence.
Last updated: February 22, 2025
