My card got stolen and somehow swap.gg hit it with 3 separate charges - two for 100 USD each and another one for 115 USD. I reached out to them right away and all they said was they'd look into it but nobody's actually done anything. They basically told me if the money already got spent they're not giving it back. I'm a student and now I'm broke because of this and nobody's bothering to help me at all!

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Trust Score
Very good
- TrustPlay players18 reviews
- 3.9
- Trustpilot and Reviews.io2,565 reviews
- 4.1
What TrustPlay players say
Read all 18 reviewsMost reviewers say trades arrive quickly and prices are fair. Several complain of poor support, and reviewers are split on withdrawals, with some waiting days or over a week for money or skins. The two newest reviews are negative, including unrefunded charges from a stolen card.
Summarised by AI from 18 TrustPlay reviews
What TrustPlay checked
All findingsPlayer reviews
18 reviews · 3 in the last 12 months
What reviewers talk about
Showing 5 of 18
This website is a total scam they literally stole my skins and I haven't gotten any trades back its been over a week already. Don't trade on this site seriously
Ive done lots of skin trades and honestly zero issues so far, I keep putting in my cheap skins that I dont really use and trade them up for higher value ones, this site has given me excellent results!
Really fast skin trading service. The instant sell feature is great and being able to withdraw straight to your bank account is super convenient!
Been using this platform for CS skin trades and it's been excellent. Commission fees are definitely better than most other sites I've tried, pricing seems reasonable, and my skins always show up super quick. Would definitely recommend to others!
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What the web says
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Your money at Swap.gg
Read from the site's own pages and terms. Where a site publishes nothing, we say so.
What is Swap.gg’s refund policy?
Swap.gg refunds wallet funds within 14 days of purchase, as long as none of the money has been used. The refund goes back to the payment method you paid with. Once you have spent the funds on a skin, it can no longer be refunded.
To ask for a refund, you can open a support ticket on the site or send them an email.
What does it cost to buy on Swap.gg?
When can you reach Swap.gg support?
If you sell on Swap.gg
What does it cost to sell?
How do withdrawals work at Swap.gg?
About Swap.gg
Swap.gg is a skin trading site owned by a Dutch company. They primarily offer bot trading of CS2 skins, but also cover Rust and TF2 items, and there is a store where you can buy skins. You can also sell skins straight to the site with their Instant Sell feature. Deposits can be made with cards, PayPal, Skrill, and crypto. Payouts are made via SEPA transfer or crypto. Support is available via 24/7 live chat, email, and Discord.
Run by
Swap.gg B.V.
Registered in
Netherlands
Company number
85936200
Since
September 2017
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