Traded my talon crimson web (FT) for a vanilla skeleton knife plus some extra balance. Got sent a trade offer for my talon which I accepted right away, but then no offer ever came through for the skeleton. After waiting a bit, I was told the skeleton was no longer available and they just credited the knife's value to my account balance instead. When I contacted support about it, they basically said tough luck, nothing they can do, and to just pick a different skin. On top of that, support takes forever to respond - like 10 minutes between every single message - so a simple conversation of maybe 7 texts back and forth ended up taking a full hour to get through.

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Trust Score
Very good
- TrustPlay players16 reviews
- 4.2
- Trustpilot2,377 reviews
- 4.4
What TrustPlay players say
Read all 16 reviewsMost reviewers got payouts and purchased items within minutes. Reviewers are split on support, with some praising quick fixes and others citing slow replies or no help. A few reported failed payments, orders stuck pending authorization, or a refund delayed beyond 10 business days.
Summarised by AI from 16 TrustPlay reviews
What TrustPlay checked
All findingsPlayer reviews
16 reviews · 1 in the last 12 months
What reviewers talk about
Showing 5 of 16
Perfect service and they accept venmo which is great
Still waiting for my refund after more than 10 business days. First they told me it would be 7 business days now they say they have no timeline. Scam site do not trust them
Sold my M4A4 skin through direct sale, did lose some value but the process was fast and secure so I'm giving 5 stars
i was pretty doubtful initially but purchased around $25 in items and got all of them within minutes. Really impressed with how fast it was.
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What the web says
Independent review platforms, with what each one publishes.
Trustpilot
4.4
2,377 reviews
Last updated Oct 27, 2026
Your money at SkinSwap
Read from the site's own pages and terms. Where a site publishes nothing, we say so.
What is SkinSwap’s refund policy?
SkinSwap does not publish a refund policy. Their Return Policy and Terms of Service pages are both empty. SkinSwap has low transparency on its website, with no refund rules and no terms to read. Expect all trades to be final.
What does it cost to buy on SkinSwap?
When can you reach SkinSwap support?
If you sell on SkinSwap
What does it cost to sell?
How do withdrawals work at SkinSwap?
About SkinSwap
SkinSwap is a US-based skin trading site that has been running since 2021. They primarily offer bot trading of CS2 skins, but also cover Rust skins. You swap your skins for skins from the site's own stock, or sell them to the site for cash. Deposits can be made with cards, PayPal, and crypto. Payouts are made via PayPal, Venmo, Cash App, and crypto. Support is available via live chat, email, and Discord.
Run by
DES Labs, LLC
Registered in
United States
Company number
11388988
Since
August 2021
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