Support is terrible they dont respond for days and the hole system keeps crashing when u need it most wouldnt recomend at all waste of money

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Trust Score
Poor
- TrustPlay players7 reviews
- 2.0
- Trustpilot57 reviews
- 2.4
What TrustPlay players say
Read all 7 reviewsMost reviewers were unhappy, and slow or unhelpful support is the most common complaint. Recent reviewers report waiting days for replies, one over a deposit that was never credited. One reviewer says the site banned their account and kept their balance after they completed KYC verification.
Summarised by AI from 7 TrustPlay reviews
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All findingsPlayer reviews
7 reviews · 5 in the last 12 months
What reviewers talk about
Showing 5 of 7
The games and website itself are pretty entertaining. BUT the customer service is awful. If you run into any problems with deposits like your payment processes but the coins don't show up on your account immediately, expect to wait forever or maybe never get it fixed. This happened to me 3 days back and all I've gotten from support is "we'll get back to you" with no actual help or updates. There's nothing really special about RustMagic compared to other options out there, so dealing with this kind of risk just isn't worth it in my opinion.
I like using RustMagic overall but there's definitely room for improvement on some stuff - The cases and case battles work pretty well, but it'd be better if they showed your actual winnings like Empire does instead of the marked up prices - Honestly the house games like mines just aren't fun to play. They're really slow and don't feel rewarding at all. Also the 10% house edge is way too steep, should be closer to 6% imo. The whole thing needs an overhaul tbh. It should instantly show results when you click tiles (even multiple ones) kinda like the upgrader but with nicer animations. And add bigger grid options like other sites have, makes the gameplay way more interesting with more variety. The roulette animation is kinda janky and could use some work to make it run smoother Also for the affiliate rewards and community case commissions, lower the minimum claim to 0.1 instead of 1, just makes things easier
Complete scam, no gambling license. Save your money and stay away
Been using this site for about 8 months now and its fantastic! Never encountered any problems and whenever I need help the support team is super helpful. Definitely the best site for Rust players out there!
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Trustpilot
2.4
57 reviews
Last updated Oct 27, 2026
Your money at RustMagic
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Can you get your deposit back from RustMagic?
All deposits made on RustMagic are final, and the Terms of Service stipulate that refunds will not be issued for any reason. In-game video or audio glitches do not constitute grounds for a refund. If an account is closed due to misconduct, only funds obtained through legitimate means may be withdrawn.
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About RustMagic
RustMagic is a Rust gambling site owned by a company in Limassol, Cyprus. They primarily offer case battles and case opening, but also have an upgrader, coinflip, Mines, Keno and roulette. Deposits can be made with Rust skins, Visa, Mastercard, Paysafecard, Bitcoin, Ethereum and Litecoin. The terms call the site a sweepstakes platform, and the coins have no monetary value. Support is available via live chat and email. There is no gambling licence listed on the site.
Run by
Wizlabs LTD
Registered in
Cyprus
Company number
C469802
Since
2023
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