Review Guidelines

At TrustPlay, your reviews help others make informed decisions about gaming marketplaces and trading sites.

When You Can Write a Review

You can submit a review if you've had any of these experiences within the last 12 months:

  • Making a purchase or trade
  • Depositing or withdrawing funds
  • Using the platform's features
  • Interacting with customer support
  • Attempting to use the service (even if unsuccessful)

You cannot write a review under these circumstances:

  • You haven't actually used the service
  • You work for or own the site
  • You work for a competing site
  • You've been offered incentives
  • Your experience is over 12 months old
  • You're creating multiple reviews of the same experience

Keep records of your interactions, including screenshots and transaction records (with sensitive details removed), in case verification is needed.

Writing Quality Guidelines

Your review should reflect your direct, personal experience. Be truthful, focus on recent experiences, and provide enough detail to help others understand what using the site is actually like.

Examples of Good vs Bad Reviews

Describe your specific experience

Good Example

I sold 3 CS2 skins worth about $150 total

Bad Example

I used this site to sell some items

Include relevant details about transactions or interactions

Good Example

Withdrawal to PayPal took 4 hours and fees were 5%

Bad Example

Withdrawals work fine

Mention both positives and negatives

Good Example

Great prices and fast trades, but their support is slow to respond

Bad Example

"Everything was perfect!" or "Terrible site!"

Explain issues clearly

Good Example

The trade bot was offline for 2 hours during my attempt to sell

Bad Example

Site doesn't work properly

Share how the site handled problems

Good Example

Support compensated me with $5 credit for the delayed withdrawal

Bad Example

They fixed it eventually

Note important factors like processing times

Good Example

KYC verification took 24 hours, deposit was instant

Bad Example

Everything was quick

Comment on security features and user experience

Good Example

2FA required for login, clean interface, easy to navigate inventory

Bad Example

Site feels secure

Technical Requirements

Reviews must meet these basic requirements:

  • Length between 10 and 10,000 characters
  • Written in clear, understandable English
  • Proper grammar and spelling
  • Paragraphs for readability
  • Professional tone

Prohibited Content

Never include these in your review:

  • Personal information (Steam IDs, emails, usernames)
  • External links or trade URLs
  • Affiliate links or referral codes
  • Account credentials
  • Payment details
  • Support ticket numbers

When discussing staff interactions, focus on service quality and use job titles rather than personal names.

The following content is strictly prohibited:

  • Promotional material or advertisements
  • Spam or repetitive content
  • Hate speech or discriminatory content
  • Profanity or offensive language
  • Threats or harassment
  • Private information about others

Verification Process

We may need to verify reviews in these situations:

  • The site disputes your experience
  • Your review contains serious allegations
  • We detect unusual patterns
  • The review seems inconsistent

Keep these items available for verification if needed:

  • Transaction records (with sensitive details removed)
  • Screenshots of interactions
  • Platform correspondence
  • Deposit/withdrawal confirmations

Moderation Process

Our moderation team may take these actions:

  • Request additional information
  • Ask for content revision
  • Remove prohibited content
  • Suspend accounts for repeated violations

If your review is hidden, we'll explain what needs to change. Once updated, your review will be restored.

Updating Your Review

Update your review when things change. Edit it to reflect resolved issues or new experiences. Remove details that no longer apply. A current review is more useful than an outdated one.

Questions

Contact us at contact@trustplay.gg if you need help.